Welcome to Client Training & Development

Learn about the training opportunities ProService offers and how to level up your leaders and your team.

ProAcademy is Now Available! Accessible through your HR platform at login.proservice.com.
Reminder: starting May 1, all training courses available on this page will move to ProAcademy. Access to trainings via this webpage will cease April 30.

Unlock Your Team's Potential with Impactful Training Solutions

With ProService by your side, building a rockstar team of exceptional people has never been more convenient or impactful. Our expert trainers are here to share the latest industry guidance and empower your team with opportunities to grow. Take advantage of our extensive, complimentary selection of over 100 courses, available in multiple formats including live webinars, in-person, on-site, and on-demand options.

How to Retain Hourly Workers (Hint: It's Not All About the Money)
Now Available

Introducing ProAcademy

ProAcademy is your new home for HR, CPR, and Safety trainings. Enroll in training events, view upcoming sessions, and track your progress, all in one place.

  • ✓ Enroll in training events
  • ✓ View and manage upcoming sessions
  • ✓ Track your team's progress

Click here to see how it works

ProAcademy will be accessible directly through your HR Portal. Simply log in as you normally would and look for the ProAcademy tile on your dashboard.

ProAcademy: Now Available in Your HR Portal

Frequently Asked Questions

Do employees need a separate login for ProAcademy?
No. ProAcademy uses single sign-on (SSO) through ProService Login (login.proservice.com). Employees click the ProAcademy tile in ProService Home or the Prism Employee Portal — no separate credentials needed.
What if an employee doesn't have a Prism account yet?
Employees need to log into Prism at least once before their ProAcademy account is created. After that first login, they'll appear in ProAcademy within 10 minutes. This is a one-time step.
Can managers and admins see all employees, or just their team?
Everyone has Employee access to their own trainings by default. Additional levels of access are available upon request. Additional access can allow managers and admins the ability to enroll employees and report on course completions/due dates. Manager access requires a direct report hierarchy and Admin access requires access to all employees at the company.
How does a manager or admin get access?
Contact [email protected] to request Manager or Admin access. ProService will verify Prism access levels and assign the appropriate role.
What training is available at launch?
All ProService on-demand and live courses — HR, Safety, and CPR — are available from day one. Employees can self-enroll in on-demand courses, as well as virtual and in-person featured sessions directly through ProAcademy.
Are any courses required by ProService?
No. Your business dictates which courses, if any, you and your employees are required to take.
Can we add our own training content?
Not yet — this will be available as an optional upgrade coming in Q4 of 2026. ProService will be able to import your proprietary content (videos, SCORM files, slide decks) into ProAcademy so employees complete and receive certificates all in one place.
We use another platform for some training. Can ProAcademy track those completions?
Not yet — this will be available as an optional upgrade coming in Q4 of 2026. If training is delivered elsewhere, such as on another platform, we will be able to log completions within ProAcademy so you have a single record of all employee training. The content doesn't need to move — just the completion data.
How do employees get enrolled in courses?
Three ways: (1) ProService enrolls them directly for required training, (2) a manager/admin enrolls them from the Manager/Admin view, or (3) employees self-enroll in any available on-demand course or open live session from their Learner Dashboard.
Will employees get reminders for incomplete courses?
Yes. Once enrolled, employees receive automated emails: a confirmation upon enrollment, reminders at 14 and 7 days before the due date, and an overdue notice if not completed. Due dates are set at 30 days from enrollment. Employees only receive emails if they are enrolled in a course.
What if an employee exits a course before finishing?
Progress is saved automatically. They can leave at any time and pick up exactly where they left off using the Exit Course button in the top right of any course.
What reports are available to admins?
Built-in reports include: Learner Activity (enrollment, completion, time in platform), Course Activity (status, due dates, overdue tracking), ILC Activity (same for live courses), Certificate Report (all certificates, downloadable), and Assessments Report (quiz scores by employee and course). All reports are filterable.
Can we download or print reports?
Yes. Employee transcripts are printable as PDFs. Certificates are individually downloadable. Standard report exports are available within the Admin reporting views to PDF, Excel, or CSV.
How do we know if employees actually passed versus just clicked through?
Courses with a quiz or assessment require it to be completed in order to receive a certificate. The Assessments Report shows scores per employee and per question — so you can see not just completion, but performance.
Is ProAcademy included in our ProService services?
Yes. ProAcademy and all core features are included for all ProService clients at no additional cost starting April 1, 2026. Optional upgrades (custom content, automated enrollments, third-party libraries) will be available targeting Q4 2026 — pricing to be announced.
We currently register for ProService training through Eventbrite. What changes?
Starting April 1, you can register through ProAcademy or continue using Eventbrite temporarily. Starting May 1, Eventbrite and the ProService training webpage will be retired — ProAcademy will be the only way to enroll in ProService training from that point forward.
Do we need to do anything to get set up?
No setup required. ProAcademy will be live and accessible for all employees on April 1. A welcome pop-up in ProService Home will explain ProAcademy and link to a learner tutorial on first login. To request Manager or Admin access, contact [email protected].

Explore Key Training Areas

Our experts deliver training through courses, programs
and certifications in these three key areas.

HR Training

Enhance your team with industry guidance from our experts. Get access to 100+ HR courses spanning compliance, leadership, employee development, and team building topics.

Learn More about HR Training

CPR Training

Safeguard your workplace with our CPR, AED, First Aid, and Basic Life Support courses led by our in-house team of American Heart Association certified instructors. 



Learn More about CPR Training

Safety Training

Access expert-led safety courses and OSHA certifications. Choose from 40+ topics, tailored to your needs. In-person, virtual, and on-demand options ensure compliance.


Learn More about Safety Training

View Upcoming Live Training

Whether in person or virtual, join our experts at one of our upcoming live training sessions! If you can't find a live session that meets your needs, browse our library of on-demand training. 

March 3, 2026, 8:30 am

Step Into Leadership (OAHU)

Virtual
| Oahu

Register your aspiring leaders for this in-person event on March 3rd from 8:30PM-12:30PM at the Salvation Army KROC Center (Ewa Beach). This program (formerly known as Aspire Leadership) is most valuable for employees with no prior management experience, desire to excel in a future leadership position, and willingness to engage in group discussions and complete practical application exercises.

Register Now
March 5, 2026, 12:00 pm

Progressive Discipline

Virtual
| All Islands

This webinar equips leaders with a fair, consistent approach to correcting performance and behavior issues while reducing risk and supporting employee accountability.

Register Now
March 9, 2026, 9:00 am

Fire Prevention

Virtual
| All Islands

Empower all worksite employees to be able to prevent, prepare for, and resolve any fire emergency safely.

Register Now
March 10, 2026, 8:30 am

Step Into Leadership (BIG ISLAND)

Virtual
| Oahu

Register your aspiring leaders for this in-person event on March 10th from 8:30- 12:30 PM at the W. M. Keck Observatory (Kamuela). This program (formerly known as Aspire Leadership) is most valuable for employees with no prior management experience, desire to excel in a future leadership position, and willingness to engage in group discussions and complete practical application exercises.

Register Now
March 12, 2026, 12:00 pm

Recognizing Feedback Triggers

Virtual
| All Islands

Learn why feedback gets dismissed and how to reframe discomfort into curiosity—turning feedback into growth and improvement.

Register Now
March 13, 2026, 9:00 am

All Age CPR/First Aid/AED (KONA)

In person
| Hawai'i

Designed to prepare students to provide first aid, CPR, and automated external defibrillator (AED) on all ages in a safe and timely manner.

Register Now
March 17, 2026, 8:30 am

*POSTPONED* Step Into Leadership (MAUI)

Virtual
| Oahu

Register your aspiring leaders for this in-person event on March 17th from 8:30- 12:30 PM at the The King Kamehameha Golf Club (Wailuku). This program (formerly known as Aspire Leadership) is most valuable for employees with no prior management experience, desire to excel in a future leadership position, and willingness to engage in group discussions and complete practical application exercises.

Register Now
March 18, 2026, 11:00 am

Documenting Employee Performance

Virtual
| All Islands

Learn effective, legal documentation of performance, conduct, and corrective actions to support decisions and protect your organization.

Register Now
March 23, 2026, 9:00 am

HIOSH Inspection Preparedness

Virtual
| All Islands

A walk-through course on what to expect from an inspection, documents needed, and why it matters to be in compliance with the standards.

Register Now
March 23, 2026, 12:00 pm

Emotional Intelligence

Virtual
| All Islands

Strengthen EQ to manage emotions, improve communication, navigate conflict, and build healthier relationships.

Register Now
March 24, 2026, 8:30 am

Step Into Leadership (KAUAI)

Virtual
| Oahu

Register your aspiring leaders for this in-person event on March 24th from 8:30- 12:30 PM at the Sheraton Kauai Coconut Beach Resort (Kapa'a). This program (formerly known as Aspire Leadership) is most valuable for employees with no prior management experience, desire to excel in a future leadership position, and willingness to engage in group discussions and complete practical application exercises.

Register Now
March 30, 2026, 12:00 pm

Mandated Reporter

Virtual
| All Islands

This training focuses on recognizing, responding to, and reporting suspected abuse or neglect in compliance with state law.

Register Now
April 7, 2026, 8:30 am

Management Certification Program (OAHU)

In person
| Oahu

Register your managers for the 3-Day in-person Management Certification Program starting on April 7th at the The Salvation Army KROC Center. This program will equip your managers with practical techniques to lead people through each stage of the employee life cycle, from recruitment to retention. Session topics will cover Excellence in Hiring & Onboarding, Managing Day-to-Day Performance, and Engaging &...

Register Now
April 7, 2026, 9:00 am

Bloodborne Pathogens

Virtual
| All Islands

This training will help employees understand the requirements mandated by OSHA regarding occupational exposure to BBP while at work.

Register Now
April 8, 2026, 9:00 am

Basic Life Support for Healthcare professionals (KONA)

In person
| Hawai'i

Designed to provide a wide variety of healthcare professionals the ability to recognize several life-threatening emergencies, provide CPR, use an AED, and relieve choking in a safe, timely, and effective manner.

Register Now
April 8, 2026, 9:30 am

Basic Life Support for Healthcare professionals (OAHU)

In person
| Oahu

Designed to provide a wide variety of healthcare professionals the ability to recognize several life-threatening emergencies, provide CPR, use an AED, and relieve choking in a safe, timely, and effective manner.

Register Now
April 8, 2026, 1:00 pm

Email & Phone Skills

Virtual
| All Islands

Gain best practices for written and verbal communication, reduce miscommunication, and strategies to promote understanding.

Register Now
April 15, 2026, 9:00 am

All Age CPR/First Aid/AED (OAHU)

In person
| Oahu

Designed to prepare students to provide first aid, CPR, and automated external defibrillator (AED) on all ages in a safe and timely manner.

Register Now
April 16, 2026, 11:00 am

Investigating Employee Issues

Virtual
| All Islands

This session covers how to prepare for an investigation, common questions to consider, and a 6-step process to conducting an investigation.

Register Now
April 17, 2026, 9:00 am

Basic Life Support for Healthcare professionals (MAUI)

In person
| Maui

Designed to provide a wide variety of healthcare professionals the ability to recognize several life-threatening emergencies, provide CPR, use an AED, and relieve choking in a safe, timely, and effective manner.

Register Now
April 20, 2026, 11:00 am

Accident Prevention

Virtual
| All Islands

This training is designed to help identify hazards in the workplace and how to mitigate those hazards.

Register Now
April 20, 2026, 12:00 pm

Empowered Problem Solving

Virtual
| All Islands

Identify root causes, evaluate the best path forward and implement practical solutions

Register Now
April 28, 2026, 1:00 pm

Effective Communication

Virtual
| All Islands

Balance honesty with empathy and practice active listening to enhance understanding.

Register Now

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