Log in to access all of your ProService features. Need help? Visit our help guide.
Other HR Logins
Client & employee support
Sign Up for the ProService Login
Step-by-step instructions to sign up for your ProService Login access
Bookmark this page
login.proservice.com
For Login Assistance, call
(808) 515-5554
Monday through Friday, 8:00 am to 5:00 pm HST
(808) 515-5554
Monday through Friday, 8:00 am to 5:00 pm HST
What is ProService Login?
ProService Login is our new, more secure authentication portal to access your Prism HR portal.
We want to make it simple and accessible for you to get started with your ProService Login, so we’ve created three easy ways to learn: an interactive tutorial where you can click through each step, a clear step-by-step written guide, and a video walkthrough. Choose the format that works best for you and get set up in minutes.
Unsure of if you are using ProService Login?
If you haven’t logged into Prism yet, you’ll need to set up a ProService Login account.
Creating a ProService Login is easy and we’re always here to help!
Interactive Tutorial
Dive right in and learn by doing, with guided steps you can click through at your own pace.
Access TutorialThe written guide
Step-by-Step Instructions
Access directions in a different language below:
Read the five steps as text on this page
01
Step 1
To get started, navigate to: login.proservice.com. Please bookmark this page!
02
Step 2
At the bottom, click “Sign Up”.
Note
If you think you already signed up for ProService Login but don’t remember what email you used, you can use the “Forgot your email?” link.
03
Step 3
Follow the prompts to:
- Enter your personal email address
- Create a password
Then, click “Continue.”
Note
If you see the message below, your email is already associated with ProService Login. Good news! Just head back to the ProService Login page, enter your credentials, and sign in. Forgot your password? Click the "Reset password" link.
04
Step 4
Set up Multi-Factor Authentication (MFA). We recommend SMS, which means you’ll receive a verification code by text.
Note
If you’d rather use an authenticator app, you can set that up by selecting one of the other options.
05
Step 5
Connect your account(s):
- Enter your Last Name, Date of Birth, and Social Security Number
- Click “CONNECT ACCOUNT” to link your Prism access
You’re all set!
You’re now logged in and ready to go. Keep an eye on your inbox — you’ll also get an email asking you to confirm your email address to finish setting up your account.
Need help? Give us a call at (808) 515-5554 – our team is here to help!
Check to make sure your email address is in Prism.
After you are logged in:
- Click on the HR Access tile. This will bring you into you into Prism.
- Click “Personal” on the side menu.
- Then, click “Contact Info”
- A window will appear where you can review and enter or update your email and phone information.
Help
Common Scenarios & FAQs
I Forgot My Information
I forgot which email I used to sign up. How can I see what I used?
You may use the “Forgot your email?” option from the login page (https://login.proservice.com/). You’ll be asked to provide us with a few personal details to verify your information.
I forgot my password. How can I reset it?
You may use the “Reset Password” option from the login page — https://login.proservice.com/
I am trying to recover my email but I’m getting a message that says “We could not find that account.” What can I do?
Double check to ensure your information is entered in correctly. Please note that the Last Name field is sensitive to punctuation such as period (.), “okina (”), and apostrophe (') marks. If you have a suffix such as JR or SR, please ensure your name is entered as how it appears on your government IDs.
I am trying to reset my password but when I click the link from the password reset email, it says that the link is expired.
If you request a reset more than once, we send a separate email each time — only the most recent link works. Use the newest password reset email in your inbox.
I Can’t Log In
I’m getting an error that says “The email and password provided don’t match an account in our system.” — what can I do?
Try the following:
- You may not have signed up for an account. To check, click on the “Sign Up” option and enter your information. If you get an error when trying to sign up, that means you may already be registered.
- If you’re already registered, try using the “Forgot your email?” option from the login page (https://login.proservice.com/) to confirm which email you signed up with.
- If you don’t remember your password, try using the “Reset Password” option.
I am receiving the error “Unable to connect, reach out to admin support”
Please call us at (808) 515-5554 during business hours for assistance.
When I log in, I only see a blank screen.
Try doing the following:
- Ensure your browser is up to date and on the newest version.
- ProService Login works best on Google Chrome. If you haven’t done so already, try logging in using Google Chrome.
- If the issue persists, try clearing your cache and cookies.
Still stuck? Please call us at (808) 515-5554 during business hours and we’ll help.
When I log in I don’t see my employer/company.
Please call us at (808) 515-5554 during business hours for assistance.
I am receiving another error not listed here.
Try doing the following:
- Ensure your browser is up to date and on the newest version.
- ProService Login works best on Google Chrome. If you haven’t done so already, try logging in using Google Chrome.
- If the issue persists, try clearing your cache and cookies.
Still stuck? Please call us at (808) 515-5554 during business hours and we’ll help.
I’m Having Trouble Signing Up
I’m getting an error that says “Hmm, something has gone wrong.” What can I do?
You may have already signed up for an account. If you don’t remember which email you registered with, try using the “Forgot your email?” option from the login page (https://login.proservice.com/).
I am trying to connect my account but I’m getting a message that says “We could not find that account.” What can I do?
Double check to ensure your information is entered in correctly. Please note that the Last Name field is sensitive to punctuation such as period (.), “okina (”), and apostrophe (') marks. If you have a suffix such as JR or SR, please ensure your name is entered as how it appears on your government IDs. If the issue persists, please call us at (808) 515-5554 during business hours and we’ll help.
I Need To Change My Account Details
How do I change my password?
You may use the “Reset Password” option from the login page — https://login.proservice.com/
How do I change the email address being used as my username?
Please call us at (808) 515-5554 during business hours for assistance.
How do I change my multi-factor authenticator (MFA) option?
Please call us at (808) 515-5554 during business hours for assistance.
General Questions
Is there a mobile app?
While there may be a mobile app available in your phone’s app store, we do not currently use such applications. Instead, you can use your mobile browser and add the login page to your Home Screen.
What is ProService Login?
ProService Login is a secure and centralized login that allows clients and their employees to access Prism via a single link (login.proservice.com) and a single set of credentials. Many of our users need to manage multiple sets of credentials, sometimes across multiple Prism login pages, to get where they need to go in Prism. ProService Login simplifies that experience by bringing everything into one place under one login. In the future, as our team continues to build more functionality, clients and their employees will be able to access other HR applications via their ProService Login as well, in addition to Prism.
Why do I need multi-factor (MFA)?
We use Multi-Factor Authentication (MFA) at ProService to protect your personal and company data from unauthorized access. Passwords alone are no longer enough—hackers can guess, steal, or trick people into revealing them. MFA adds an extra layer of security by requiring something you know (your password) and something you have (like a code from your phone). Even if someone gets your password, they still can’t access your account without that second factor. It’s a simple step that dramatically reduces the risk of fraud, data breaches, and identity theft, keeping your information and our systems safe.
For Login Assistance, call (808) 515-5554
If you need assistance with your ProService Login, please call (808) 515-5554, available Monday through Friday, from 8:00 am to 5:00 pm HST.